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October 20, 2017
LHCFD Information

LHCFD History
Jul 31, 2007

The Lake Havasu City Fire Department began as a volunteer department in 1964, operating out of headquarters located at the old airport on the Island. It was soon decided that a more central location was needed, and the department moved and began operations along side of Baxter Harris' Chevron Station on the corner of McCulloch and Smoketree Avenue. It became a combination department in 1970. The department  has approximately 100 full and part time employees. We have six fire stations strategically located throughout the city, and we are proud to have an ISO rating of 3. Our response area covers approximately 52 square miles. 

The department provides fire and emergency medical services to our citizens and visitors along with a number of public education opportunities. We also have specialized teams able to respond to hazardous materials incidents as well as technical rescues involving swift water, lakeshore, confined space, and desert rescues. In addition, our fireboat is ready to respond to emergencies on the lake at a moment's notice. Handling the emergency management planning for the city is another duty of the Fire Department.


LHCFD Mission Statement
Feb 17, 2009

The Lake Havasu City Fire Department will safely protect life, property, and the environment by providing professional, efficient. and cost-effective service to those in need.


LHCFD Organizational Values
Jul 31, 2007

ORGANIZATIONAL VALUES

  • Customer Service

Public service will be based on community needs, quality, timeliness, effectiveness, and citizen satisfaction. We will seek to recognize every customer contact, both internal and external, as an opportunity to serve and improve his or her situation and/or welfare in a positive and satisfactory manner.

  • Job Performance

Standards of performance will be based on measurements of quality, effectiveness, efficiency, and competence, with emphasis on the safety and welfare of citizens and department personnel. We will respond to all requests for assistance safely, promptly, and efficiently.

  • Communications

Quality communications are essential to the effective operation of the department. Verbal communications will be clear, courteous, and easy to understand. Written communications will be clear, concise, and understandable. Nonverbal communication should match the intended message. Active listening skills will be practiced.

  • Accountability

We are accountable for meeting the responsibilities established for ourselves, our coworkers, the organization, the community, and our profession for fulfilling the department mission.

  • Leadership/Management

Our leadership and management style will be progressive, consistent, and adaptable to change. We shall demonstrate leadership and management skills by setting the example and using accurate information to make decisions. Effective leadership depends on effective followership. As followers, we will respond with trust and respect when deserved.


LHCFD Vision Statement
Jul 31, 2007

VISION STATEMENT

When we enter the fire service, whether it is suppression, prevention, or administration, we are taught teamwork, commitment, trust, loyalty, and customer service. During our career, we practice heroism, innovation, creativity, humanitarianism, and customer service. Before we step aside to make room for the new personnel, we prepare individuals with the tools necessary to meet the demands of continuous change. 




Page Last Updated: Jul 31, 2007 (19:40:00)
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